Booking information

Terms & Cancellation Policy

Last updated — August 2026. Please read this in full before paying a deposit; making a payment means you accept these terms.

1. Booking depositSecuring your spot

A non-refundable deposit is required to confirm any booking. The deposit amount depends on the trip:

30% deposit — treks of 12 days or fewer (e.g. Deosai Plains, Skardu & Shigar Valley, Trango Towers Base Camp, Rakaposhi Base Camp).
50% deposit — multi-week expeditions and treks with complex logistics (e.g. K2 Base Camp & Concordia, K2 & Broad Peak, Gasherbrum Base Camp, Gondogoro La Crossing, Nanga Parbat Base Camp).

Longer expeditions require a higher deposit because we commit to flights, government permits, jeep hire and porter/crew bookings well in advance of your departure — costs we carry on your behalf from the moment your deposit clears. The remaining balance is due on arrival in Skardu (or before departure, if arranged in advance). Deposits are non-refundable under any circumstances once paid, including in the cancellation scenarios below.

2. Cancellation by the travellerRefund timeline

If you need to cancel after paying your deposit, refunds on the remaining amount paid (excluding the non-refundable deposit itself) follow this timeline:

Notice before departure	Refund (of amount paid, excl. deposit)
30+ days	50% refund
15–29 days	25% refund
7–14 days	10% refund
Less than 7 days / no-show	No refund

Refund requests must be made in writing (email or WhatsApp) with your booking reference. Refunds are processed within 14 working days via the original payment method.

3. High altitude & evacuationInsurance is your responsibility

Every trek we run above 3,500m carries inherent altitude risk. It is the client's sole responsibility to independently arrange comprehensive travel insurance that explicitly covers high-altitude trekking and emergency helicopter evacuation, valid up to the maximum altitude of your chosen trek (we recommend cover up to at least 6,000m regardless of your trek's stated altitude, in case of an emergency ascent/descent detour).

Great Adventure does not provide, arrange, or cover the cost of emergency helicopter evacuation. Any evacuation is coordinated directly between you and your insurance provider, entirely at your own expense. Proof of valid high-altitude/evacuation insurance may be requested by our guide before departure — trekkers without it may be declined boarding on the trek.

We're happy to point you toward insurance providers past clients have used, but we do not sell or broker insurance ourselves.

4. Force majeure & weatherLandslides, road closures, weather delays

Landslides, flash floods, road closures, flight delays/cancellations, extreme weather, and permit or government restrictions are common, expected realities of travel in the Karakoram and are entirely outside our control. If your itinerary is disrupted for any of these reasons:

We will first attempt to reschedule the affected days or activities within your existing trip window, at no extra cost to you.
If rescheduling isn't possible, we will offer a credit toward a future trek with Great Adventure for the value of any services not yet delivered.
Costs already incurred on your behalf before the disruption — permits, jeep hire, porter wages, hotel prepayments, domestic flights — are non-refundable, as these are paid to third parties in advance and cannot be recovered by us.

We do not issue direct cash refunds for delays, itinerary changes, or early descents caused by weather or force majeure events. This is standard practice across trekking operators in Gilgit-Baltistan, since flights, jeeps and permits are non-refundable on our end too once booked.

5. Payment methodsHow to pay

To confirm your booking, the advance deposit can be paid conveniently via any of the following methods:

Wise: Fast and low-fee transfer directly to our Pakistani bank account in local currency.
International Wire / SWIFT Transfer: Direct transfer to our official bank account (bank details provided on your invoice).
Payoneer: Available upon request for card or international business transfers.

The remaining balance is due upon arrival in Skardu prior to departure. We accept cash in USD ($), EUR (€), GBP (£), or PKR, as well as advance bank transfer.

Contact

Questions about a booking or this policy can be sent to info@greatadv.com or via WhatsApp.